Privacy Policy

Seller and payments CocoDaily is a brand of Octavertex Media Private Limited (CIN U62011JH2026PTC026998; GSTIN 20AAFCO0517L1ZS, Jharkhand), registered office 184, 124 Devi Mandap, Tupudana, Hatia (Ranchi), Ranchi 834003, Jharkhand, India. CocoDaily's Pune location: Shop 4, Ground Floor, Jyoti Heritage, Near Jhambulkar Chowk, Wanowrie, Pune 411040, Maharashtra. Products ordered through www.cocodaily.in are sold by Octavertex Media Private Limited under the CocoDaily brand, and online payments are collected by Octavertex Media Private Limited through Razorpay. In this document, CocoDaily, we and us mean Octavertex Media Private Limited operating the CocoDaily brand. Octavertex Media Private Limited is responsible for the personal data collected through this website. Card, UPI and bank details entered at checkout are handled by Razorpay; CocoDaily does not store them. CocoDaily Privacy Policy 1. Scope This policy explains how CocoDaily handles personal information when you create an account, save a delivery address, book a coconut-water routine, make a payment, contact support or use account and operations features. 2. Information we collect We may collect your username, display name, delivery recipient name, mobile number, saved address, delivery area and PIN code, booking and subscription selections, order totals, payment status and payment-provider references, support communications, and security/audit information needed to operate the service. CocoDaily does not need or store your full card number, UPI PIN, CVV or payment authentication secret; payment credentials are handled by the payment provider. 3. Why we use this information We use customer information to create and secure accounts, verify serviceability, fulfil deliveries, coordinate delivery contact, process and reconcile payments and refunds, provide support, maintain transaction records, prevent abuse, comply with applicable obligations, and improve the reliability of CocoDaily operations. 4. Service providers CocoDaily may use service providers for hosting, database infrastructure, media storage, payment processing, communications, security and operational tooling. Providers receive only the information reasonably required for their role and are subject to their own security and contractual obligations. Razorpay processes checkout and payment information when Razorpay checkout is used. 5. Cookies and sessions CocoDaily uses a secure session cookie to keep signed-in accounts authenticated and to protect account actions. The session cookie is required for core account functionality. 6. Retention We retain account, delivery, payment, tax, invoice, audit and support records for as long as reasonably required to provide the service, resolve disputes, maintain security and meet applicable record-keeping obligations. Where a record must be retained for legal, tax, fraud-prevention or accounting reasons, it may not be deleted immediately after an account request. 7. Access, correction and account requests You may update delivery addresses through your account. For requests concerning account information, correction, access or deletion, contact CocoDaily support through the support details published on this website. CocoDaily will verify the requester before acting on a sensitive account request. 8. Security CocoDaily uses access controls, password hashing, CSRF protection, secure session cookies, audit records and restricted operator access. No internet service can guarantee absolute security, so customers should use a unique password and protect their account credentials. 9. Changes We may publish an updated privacy policy when our service or applicable requirements change. The effective date shown on this page identifies the current published version. 10. Contact Customer support: WhatsApp +91 70044 56733.