Terms of Service

Seller and payments CocoDaily is a brand of Octavertex Media Private Limited (CIN U62011JH2026PTC026998; GSTIN 20AAFCO0517L1ZS, Jharkhand), registered office 184, 124 Devi Mandap, Tupudana, Hatia (Ranchi), Ranchi 834003, Jharkhand, India. CocoDaily's Pune location: Shop 4, Ground Floor, Jyoti Heritage, Near Jhambulkar Chowk, Wanowrie, Pune 411040, Maharashtra. Products ordered through www.cocodaily.in are sold by Octavertex Media Private Limited under the CocoDaily brand, and online payments are collected by Octavertex Media Private Limited through Razorpay. In this document, CocoDaily, we and us mean Octavertex Media Private Limited operating the CocoDaily brand. CocoDaily Terms of Service 1. Service CocoDaily provides an online service for browsing coconut products and, where enabled, creating coconut-water delivery routines in supported Pune service areas. Product availability, delivery capacity and checkout availability may vary by product, area, date and delivery window. 2. Account You are responsible for providing accurate account and delivery information, maintaining the confidentiality of your password and keeping your saved delivery contact details current. You must not use another person's account without permission or attempt to interfere with CocoDaily systems. 3. Products and information Product sizes, prices, tax treatment, ingredients, nutrition information, storage instructions and availability are those shown on the applicable product page, checkout or final approved product label. General health or nutrition articles are educational and are not medical advice. 4. Serviceability and delivery A Pune address is serviceable only when the selected area and PIN code are enabled and capacity is available. A saved address does not guarantee that every future date or delivery window will remain available. 5. Booking and payment A booking remains pending until payment is successfully verified. The order summary presented before checkout is revalidated by the server. Taxes and charges are shown according to the product and billing configuration in effect for that booking. 6. Subscription routine Where a subscription product is enabled, you choose the available product, quantity, schedule, calendar duration, address and delivery window. The applicable pause, skip, cancellation, failed-delivery and renewal policies form part of these terms. 7. Customer changes Future delivery changes are allowed only when the account controls and current policy permit them. Same-day or already completed deliveries cannot be retroactively changed through account controls. 8. Refunds Refund requests are handled under the published Refund Policy and payment records. Submission of a request does not by itself mean a refund has been approved. 9. Delivery contact You agree that CocoDaily may use the mobile number saved with your delivery address for reasonable order and delivery coordination. 10. Food handling After delivery, follow the product label for refrigeration, storage, opening and use-by instructions. Do not consume a product if packaging integrity, storage history, smell or appearance gives you reason to believe it may be unsafe. 11. Availability and interruptions CocoDaily may temporarily restrict products, dates, delivery windows or service areas because of capacity, supply, safety, maintenance, weather, access restrictions or other operational reasons. 12. Liability Nothing in these terms excludes rights or remedies that cannot lawfully be excluded. To the extent permitted by applicable law, CocoDaily is not responsible for losses caused by inaccurate customer information, third-party payment or network outages, or events outside reasonable operational control. 13. Changes to terms The current published version applies from its stated effective date. Material changes will be published on the website. 14. Contact Customer support: WhatsApp +91 70044 56733.