Customer Support Policy

Seller and payments CocoDaily is a brand of Octavertex Media Private Limited (CIN U62011JH2026PTC026998; GSTIN 20AAFCO0517L1ZS, Jharkhand), registered office 184, 124 Devi Mandap, Tupudana, Hatia (Ranchi), Ranchi 834003, Jharkhand, India. CocoDaily's Pune location: Shop 4, Ground Floor, Jyoti Heritage, Near Jhambulkar Chowk, Wanowrie, Pune 411040, Maharashtra. Products ordered through www.cocodaily.in are sold by Octavertex Media Private Limited under the CocoDaily brand, and online payments are collected by Octavertex Media Private Limited through Razorpay. In this document, CocoDaily, we and us mean Octavertex Media Private Limited operating the CocoDaily brand. Support requests are handled by Octavertex Media Private Limited operating the CocoDaily brand. Email: contact@cocodaily.in. CocoDaily Customer Support Primary support channel WhatsApp: +91 70044 56733 What support can help with • Account and sign-in guidance. • Delivery-address and serviceability questions. • Booking, schedule, pause, skip and cancellation questions. • Payment-status and refund-review questions. • Delivery issues, damaged packaging or product concerns. • Privacy and account-information requests. When contacting support Please share the minimum information needed to locate the issue, such as your CocoDaily username, order or subscription reference, delivery date and a short description. Do not send passwords, UPI PINs, CVVs, one-time passwords or full card details. Delivery issues For a delivery due today, include the delivery address label and reachable mobile number. CocoDaily may use the saved delivery contact number to coordinate handoff. Payment issues CocoDaily may ask for an order reference or payment-provider reference. Payment authentication credentials should never be shared with CocoDaily support. Escalation Issues involving payment reconciliation, refunds, food safety, privacy or suspected account compromise are reviewed separately and may require additional verification. Response times CocoDaily aims to respond as promptly as operationally practical. Response and resolution times can vary by issue type and may depend on banks, payment providers, delivery operations or third parties.