Refund Policy

Seller and payments CocoDaily is a brand of Octavertex Media Private Limited (CIN U62011JH2026PTC026998; GSTIN 20AAFCO0517L1ZS, Jharkhand), registered office 184, 124 Devi Mandap, Tupudana, Hatia (Ranchi), Ranchi 834003, Jharkhand, India. CocoDaily's Pune location: Shop 4, Ground Floor, Jyoti Heritage, Near Jhambulkar Chowk, Wanowrie, Pune 411040, Maharashtra. Products ordered through www.cocodaily.in are sold by Octavertex Media Private Limited under the CocoDaily brand, and online payments are collected by Octavertex Media Private Limited through Razorpay. In this document, CocoDaily, we and us mean Octavertex Media Private Limited operating the CocoDaily brand. Approved refunds are issued by Octavertex Media Private Limited to the original payment method through Razorpay where supported. CocoDaily Refund Policy 1. Review-based refunds Refunds are not created automatically. CocoDaily reviews the payment record, booking state and fulfilment history before submitting a refund. 2. Examples that may qualify for review • A duplicate captured payment. • A captured payment where the booking could not be activated because of a CocoDaily system or service failure. • A confirmed CocoDaily delivery/service issue where a refund is the appropriate remedy. • Another customer request that CocoDaily determines is refundable under the applicable order and subscription policy. 3. Cases that are not automatically refundable A skipped future date, customer-requested pause, inaccurate delivery information, recipient unavailability, access restrictions or a missed handoff do not automatically create a cash refund. CocoDaily may review the circumstances and any applicable customer rights. 4. How refunds are submitted Where approved, CocoDaily submits the refund through the relevant payment provider and prefers the original payment route where supported. 5. Timing Provider and bank processing times vary after CocoDaily submits an approved refund. CocoDaily cannot guarantee the time a bank, card network or UPI provider takes to reflect the amount. 6. Partial refunds Where only part of a captured payment is approved for refund, the refunded amount and remaining captured amount are retained in the payment reconciliation record. 7. Fulfilment during review A payment or refund review may hold future fulfilment until the payment state is reconciled. 8. Requesting review Contact CocoDaily support on WhatsApp +91 70044 56733 and provide the order/subscription reference and a concise description. Never send passwords, OTPs, UPI PINs or full card details.