Delivery & Shipping Policy

Seller and payments CocoDaily is a brand of Octavertex Media Private Limited (CIN U62011JH2026PTC026998; GSTIN 20AAFCO0517L1ZS, Jharkhand), registered office 184, 124 Devi Mandap, Tupudana, Hatia (Ranchi), Ranchi 834003, Jharkhand, India. CocoDaily's Pune location: Shop 4, Ground Floor, Jyoti Heritage, Near Jhambulkar Chowk, Wanowrie, Pune 411040, Maharashtra. Products ordered through www.cocodaily.in are sold by Octavertex Media Private Limited under the CocoDaily brand, and online payments are collected by Octavertex Media Private Limited through Razorpay. In this document, CocoDaily, we and us mean Octavertex Media Private Limited operating the CocoDaily brand. Deliveries in Pune are arranged by Octavertex Media Private Limited under the CocoDaily brand. CocoDaily Delivery & Shipping Policy 1. Delivery area CocoDaily currently operates through configured service areas in Pune. Customers must choose an enabled delivery area and a valid PIN code. Availability is checked again during booking. 2. Delivery windows Available delivery windows are displayed during booking. A window is a delivery period rather than a guaranteed exact minute. Capacity limits, closures and date-specific exceptions may affect availability. 3. Address and contact accuracy Customers are responsible for selecting the correct area and PIN code and providing a complete flat, building, street or landmark address plus a reachable mobile number. CocoDaily may contact the saved number for delivery coordination. 4. Schedule Subscriptions may use daily, alternate-day or selected-weekday schedules where offered. The schedule shown on the review page is the schedule submitted for the booking. 5. Capacity and closures CocoDaily may close dates or windows, apply zone-specific limits or reduce capacity for operational, safety, supply, weather, holiday or access reasons. A new booking is accepted only when the required capacity is available. 6. Pause and skip Future deliveries may be paused or skipped only according to the published subscription policies and the controls available in the account. 7. Missed handoff If a delivery cannot be completed because the recipient is unavailable, the address is inaccurate, access is restricted or another handoff issue occurs, the delivery may be recorded as missed and referred for support review. Redelivery, credit or refund is not automatic. 8. Product condition If packaging is damaged, leaking, unsealed or otherwise appears compromised on receipt, do not consume the product. Contact CocoDaily support promptly with the delivery reference and relevant photographs where appropriate. 9. Delays Traffic, weather, building access, local restrictions, supply interruptions and other events can cause delays. CocoDaily will use reasonable efforts to fulfil an accepted delivery routine but cannot promise an exact arrival minute within a delivery window. 10. Support WhatsApp +91 70044 56733.